When you call the Helpline, our advisors will give you an option of choosing one language of those that we provide that you feel comfortable using. All our staff are well trained and paid to provide a quality service.
Our Helpline advisors will endeavour to effectively answer your queries over the phone. They will refer you to other organisations where you can get further help as well as send you information leaflets that address your issues, if you request.
If our Helpline advisors cannot tell you the answer to a difficult question straight away they will undertake to research the answer for you and let you know/send you the information. You can be assured of the integrity of our Helpline advisors as well as their skills and knowledge in giving you the best possible information and advice.