The Helpline is open during weekdays from Monday to Friday 10am to 6pm

English & French
Available at all times during the Helpline opening hours
In addition, the helpline is available in other languages at the following times:

Shona
Mondays, Tuesdays and Wednesdays 10am to 6pm

Swahili
Thursdays 10am to 6pm

Luganda
Fridays 10am to 6pm

Outside our opening hours, and during weekends and bank holidays, you can leave a message on the answer phone. We will return your call during the Helpline opening hours or send you the information leaflets that you've requested