Yes you can, but those other Helplines are not specifically targeted at African communities. Our Helpline service provides advice and information in English, French and other African languages.
Our telephone advisors are all of African origin, they understand the culture, they understand the issues and can empathise with you and be able to advice you in the most appropriate manner.
We also send out health information leaflets that are specifically written to address sexual health and HIV issues for the African communities in England.

When you call the Helpline, our advisors will give you an option of choosing one language of those that we provide that you feel comfortable using. All our staff are well trained and paid to provide a quality service.
Our Helpline advisors will endeavour to effectively answer your queries over the phone. They will refer you to other organisations where you can get further help as well as send you information leaflets that address your issues, if you request.
If our Helpline advisors cannot tell you the answer to a difficult question straight away they will undertake to research the answer for you and let you know/send you the information. You can be assured of the integrity of our Helpline advisors as well as their skills and knowledge in giving you the best possible information and advice.

Don't worry, we are here to listen to your concerns and give you the information you need in the languages we provide. The only people who can't be helped are those who are not able to express themselves in the language we offer. Everyone else can be helped or referred to other sources of help and an appropriate organisation depending on the nature of help needed. We can also make arrangements for an interpretation service to provide the service in the languages that we do not provide.

All calls to the Helpline are confidential and all information that you give us about yourself are strictly kept confidential. Don't worry; your call will be kept confidential. All our Helpline advisors sign to a confidentiality agreement, to which they are bound to keep information confidential. When you call, we won't need your personal details unless you are requesting to get some information leaflets sent to you. Every part of your conversation is treated with the strictest confidence and your confidentiality is safeguarded.
Remember our job is to offer you help, give you the information you need and NOT TO JUDGE YOU. We won't pass on your details to anyone else and we won't tell any one that you called. Just take a look at our Code of Ethics.