The Helpline is open during weekdays from Monday to Friday 10am to 6pm

English & French
Available at all times during the Helpline opening hours

In addition, the helpline is available in other languages at the following times:

Shona
Tuesdays and Wednesdays 10am to 6pm

Swahili
Thursdays 10am to 6pm

Luganda
Fridays 10am to 6pm

Outside our opening hours, and during weekends and bank holidays, you can leave a message on the answer phone. We will return your call during the Helpline opening hours or send you the information leaflets that you've requested